Multimat Product & Usage
Check out some of our commonly asked questions about Australia's favourite multimat.
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Multimat is a dual layer dust abatement mat that stops dust and dirt transfer from the outside to the inside of your tent, caravan or camper trailer.
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Multimat is made from high density polypropylene, knitted mono/mono and fully bound all the way around the mat and peg pointed approximately every half metre.
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Tent pegs can be pegged into multimat, but it's not designed to be pegged. The mat material has rip stop technology so it won’t tear or fray if you put a hole in it.
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Multimat can be repaired with a patch and uv polyester thread.
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Multimat is designed to be pegged at all d-ring’s for maximum efficiency.
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Multimat is fully reversible therefore can be used either green or grey side face up.
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All good camp furniture have leg protectors or loop legs to protect mat from damage. If legs have plastic protectors, these need to be replaced with rubber protectors to stop sliding.
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This is due to the dual layers and the law of gravity. The sand and dirt won’t rise to the top of the multimat because the multiple layers create maximum resistance. This stops sand and dirt transferring into the tent, caravan or camper trailer unlike a single layer mat which has no resistance.
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From our experience, the same principle applies to mud not rising through to the top layer. Mud left on top of the multimat will dry out, return to dust and dissipate through the multimat back to the ground.
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The Multimat was designed for dust, dirt or sand particles to not get trapped between the layers, and fall all the way through. A good shake after each use always helps remove any remaining particles.
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Multimat is extremely robust and will endure the claws of a dog.
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Multimat is not designed to be laid loosely over hard surfaces i.e. concrete or other hard surfaces unless it can be pegged down firmly. Leather sole footwear should not be worn on multimat as it may cause you to slip. Avoid spilling any liquid that contains acetone (e.g. Nail polish remover) as it will melt a hole in the material.
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This would indicate multimat has not been pegged out firmly or you’re wearing leather sole footwear.
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Multimat will not be harmed by petrol or oil spillage.
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This may burn a hole in either one or both the layers of multimat. This can be repaired with a patch and uv thread.
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Multimat allows grass to breathe and grow through the multimat, unlike tarps, carpet and dome tent bases which kill grass because the air and sunlight can’t get to the grass.
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Yes, but multimat keeps sweeping to a minimum.
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Multimat works well as a shade mat hung to the side of the caravan. It provides 90% UV protection so it won’t affect the life span of the multimat.
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Multimat is bound all the way around the mat preventing the edges from curling.
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Multimat can be hosed down or jet washed. Use a mild detergent and for more stubborn stains, we recommend you use a high pressure hose.
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Multimat is porous and doesn’t absorb moisture. This prevents mould or mildew forming unlike other products. Shake off excess moisture from the multimat, fold it and place it back into its storage bag. When you have returned home, hang wet multimat and bag out to dry thoroughly.
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- Measurement of mat sizes are metric and conversion to feet has been rounded up eg 6.0m x 2.4m mat is 19.687’ x 7.874’ rounded up to 20’ x 8’.2.
- Mats can shrink 1% when 1st exposed to heat over 33C the 1st time.
Warranty & Repair
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Multimat has a 12 month warranty from the date of purchase. This is a manufacturer’s warranty eg faulty sewing or material. Faulty products should be returned to the place of purchase together with a copy of the original receipt.
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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An extended warranty can be added to your products for an additional cost.
Please get in touch for more information.
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While we don't offer repairs, we're happy to offer advice on how to best repair your mat.
Shipping & Returns
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
We offer Free AUS Shipping (excl. NT & WA) on all orders.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
